Every shop owner starts the same way; excited about running a business and becoming his or her own boss. Why then do some succeed while so many fail? It's simple, really. The truly successful repair shop owner embraces the "business" side of his shop. He understands that to achieve the dream he needs to focus on planning and execution - not activity. This champion learns "the numbers." What to watch; what to measure; what to modify. This is what KPIs (Key Performance Indicators) are all about. They are simply tools that successful shop owners use to see where they are today compared to where they want to be; identify quickly whether things are getting better or worse; highlight areas that need improving before they become problems. This fast-paced course draws you into the shop owner's journey as he makes his business healthy and more profitable using KPIs.
In the second part of the class, we will review typical shop scenarios, see what factors affect each, and learn what you can do to improve YOUR metrics. By the end of this class, you'll be able to join those other champion shop owners on their journey as you make your business healthier and more profitable with the use of KPIs.
At the end of this course, you will:
- Understand Key Performance Indicators and how to use them
- Be able to calculate and compare your KPIs to industry benchmarks
- Know specifically how to change those numbers to increase profits in your shop