The Art of Final Quality Control

A successful client journey is realized the moment your client returns to your shop for service. This, however, is not true if it has been less than five minutes after your client picked up their keys! We ask, do you know how many vehicles are leaving your shop with problems?

This course is for anyone that has ever suffered the consequences of a process failure that results in an unsatisfied customer. Attendees will learn strategies to analyze cause and effect, manage each phase of a ticket using digital processes and ensure their clients are staged properly for the next visit.

Written by MAACA