Mid-Atlantic Auto Care Alliance

Code of Ethics – MAACA

The owners and managers of automotive service businesses that belong to the MAACA Mid-Atlantic Auto Care Alliance agree to adhere to a Code of Ethics. MAACA’s Code of Ethics is the automotive service industry’s standard for professional business practices.

Code of Ethics

• EDUCATION: We promise to educate our customers by explaining testing and analysis, repair options, as well as features and benefits of services.
• TRANSPARENCY: We will explain which repairs and services are required now, which can be performed for at a later date, and which are maintenance services.
• DOCUMENTATION: We promise to provide an estimate of work and obtain authorization prior to work being conducted.
• CARE: We promise to take the highest possible care for a customer’s vehicle while it is at our facility.
• INTEGRITY: We promise to adhere to the highest standards of service and repair in servicing our customer’s vehicles.
• SATISFACTION: We promise to promptly address customer concerns and offer resolutions.
• PROFESSIONALISM: We promise to uphold the professional standards of conduct in our industry in order to raise consumer confidence.
• TRAINING: We promise to keep up with current industry technology and trends by increasing our knowledge and skills through continuing education.
• SAFETY: We promise to provide a safe work environment for our employees.
• ADVOCACY: We promise to work with other repair facilities, industry partners, and professionals to provide a voice for our industry and for the safety of our customers.

To cooperate with established consumer complaint mediation activities. To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry. To uphold the integrity of all members of the MAACA Mid Atlantic Auto Care Alliance.