The Customer Says “NO!” Now What?

Posted on in 11/15/24 Morning Class

Friday, November 15, 2024

The customer says "NO!" Now what? In a typical situation, the Service Advisor takes the "NO" at face value and lets the customer walk out with a broken car and the shop's reputation. Bottom line - that is the end of the transaction and quite possibly the relationship. It doesn't have to be this way. In this class, you will learn that many times "NO" just means "not yet". By attending this class, you can expect to immediately increase your close rate with confidence.

This class teaches you in plain, down-to-earth English:

  • To understand where your fear of overselling comes from and how to eliminate it forever
  • What tools you need to bring to the interaction to multiply your successes
  • To recognize the difference between a complaint, a stall, and an objection, and how to deal with each
  • Strategies for getting the sale tomorrow if you don't sell it today

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Written by MAACA